To start a return, you can contact us at feedback@kylo.com. Once contacted we will judge the outcome on a case by case basis. We value all our customers requests and take them with the utmost seriousness. If our product is faulty and not in line with our consumer policy then we may offer a refund and or give you new product free of charge. You can always contact us for any return question at feedback@kylo.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Please get in touch if you have questions or concerns about your specific item. If you are unhappy with its quality please do send us an email on feedback@kylo.com.